Please contact us on email@example.com or 0797 0945477 for special requests or next-day delivery.
We use Royal Mail first class for delivery. We do not supply tracking numbers with our orders. Occasionally, for larger items, we will use Parcelforce.
UK delivery is £3.25 or free on orders over £50. Delivery outside the UK is £5, except for shipping to Australia, the US, Canada and Japan which is £10. Please note this is not a tracked service. Unfortunately, due to recurring delivery problems, we only offer delivery to South Africa and Argentina as a fully tracked service, which costs £12. Orders are often sent out the same day, but always within two working days - email us on firstname.lastname@example.org or on 0797 0945477 if you would like to confirm. You will receive a delivery confirmation email when your order has been posted.
For international customers, please note that delivery can take up to 3 weeks, and we can not follow up orders until this time has passed. We do not recommend placing an order if you require your order sooner. European orders may arrive sooner, usually within two weeks.
Returns will be accepted within 28 days of dispatch. Papermash Ltd will provide a full refund, excluding postage. Items must be returned unopened, with packaging intact. Please include a copy of your original invoice and obtain proof of postage.
This does not affect your statutory rights.