We use Royal Mail first class for delivery. We do not supply tracking numbers with our orders. Occasionally, for larger items, we will use Parcelforce.
UK delivery is £3.25 or free on orders over £50. Delivery outside the UK is £5, except for shipping to Australia, New Zealand, the US, Canada and Japan which is £10. Please note this is not a tracked service. Unfortunately, due to recurring delivery problems, we only offer delivery to South Africa and Argentina as a fully tracked service, which costs £12. You will receive a delivery confirmation email when your order has been posted.
For international customers, please note that delivery can take up to 3 weeks, and we can not follow up orders until this time has passed. We do not recommend placing an order if you require your order sooner. European orders may arrive sooner, usually within two weeks.
Returns will be accepted within 28 days of dispatch. Papermash Ltd will provide a full refund, excluding postage. Items must be returned unopened, with packaging intact. Please include a copy of your original invoice and obtain proof of postage.
This does not affect your statutory rights.