Brand: House Doctor
Brown kraft shopping bag
We despatch orders within one working day, using Royal Mail first class post. Feel free to contact us if you have a query over when your order will be despatched. We use flat rate postage; some items may cost more or less to post. We do not make a profit on the postage overall.
UK delivery is £3.95 or £2.50 for smaller items. Occasionally, we will use Parcelforce for heavy items, which will add a few days to the delivery time. We do not track our orders as we find Royal Mail to be very reliable. Your order should arrive 1-2 working days after it is posted. Orders over £50 qualify for free postage, which is Royal Mail Second class. If you need the item sooner, at checkout there should also be the option to upgrade to Royal Mail First Class.
Delivery to Europe is £7.00. Orders outside of Europe can be sent as tracked orders only, at a shipping rate of £20. Some items are excluded from our flat rate shipping - you will need to contact us separately for a shipping quote. You will receive a delivery confirmation email when your order has been posted.
We can sometimes help with same-day or next-day delivery; please email or call for details.
For international customers, please note that delivery can take up to 3 weeks, and we can not follow up orders until this time has passed. We do not recommend placing an order if you require your order sooner. European orders may arrive sooner, usually within two weeks.
Returns will be accepted within 28 days of dispatch. Papermash Ltd will provide a full refund, excluding postage. Items must be returned unopened, with packaging intact. Please include a copy of your original invoice and obtain proof of postage. Please return to: Flat 3, 89 Sarsfeld Road, London SW12 8HT.
This does not affect your statutory rights.